Politique de remboursement

RETURNS AND EXCHANGE

We take pride in every piece coming out of our atelier. Each item is hand-crafted and quality checked before shipping. If an item you received is not what you were expecting, we will happily take it back.  

Within 14 days you can process a return or exchange request by contacting contact@cin-paris.com, we will send you the details to ship the item back to us.

Please mention your invoice/order details and reason of return when requesting a return or exchange, we will then send you a return label to proceed. 

Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging.  

Items returned more than 7 days after reception of return label, in a non-resalable condition, or with missing tags, won’t be eligible for a full refund. But we will be happy to process you store credit for 25% of the value of the item, we will upcycle and recondition items that are no longer in resalable condition.
 
REFUNDS 

We issue refunds immediately following the receipt and inspection of the item at our atelier. 

You will receive your refund through the same payment method you used to place your order. 

Paypal refunds will appear immediately on your account.

Credit card refunds may take up to 10 business days before appearing on your account, the processing time is dependent on your bank / payment processor. 

Shipping costs are not refunded.